Returns & Refunds
At Ottolenghi, we take great pride in the quality of our artisan products; however, if you receive an item that is damaged or incorrect, please notify us within 24 hours of delivery. Due to the perishable nature of our food products, we are unable to accept returns for items that are not faulty.
Contact Our Team
Email our customer service team with your order number and clear photographs of the damaged or incorrect items within 24 hours.
Review Process
Our quality control team will review your claim to ensure it meets our health and safety requirements for a replacement or refund.
Return Authorization
If the item is a non-perishable pantry product, we will provide you with a return shipping label and instructions for secure packaging.
Refund Issuance
Once your claim is approved, a refund will be processed back to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing